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Terms and Conditions
TERMS AND CONDITIONS OF SALE (english)
1. Introduction
We aim to make your shopping experience enjoyable and to make you completely satisfied with your purchase. The works are packaged with the utmost care to prevent damage and breakage, and we use the most reliable and fastest couriers for deliveries (usually UPS or DHL). All shipments are traceable from departure to delivery to the address indicated by you. However, if you encounter any problem during shipping or upon receipt of the works, please contact us immediately, and we will do our best to resolve the problem quickly. These General Conditions of Sale (hereinafter referred to as the “General Conditions”), regulate the contractual relations between customers who purchase through the site paolodeandrea.it (hereinafter referred to as “Customers”) and:
Paolo Andrea Deandrea Via ROMA 26 28010 AGRATE CONTURBIA (NO) ITALY CF: DNDPND63A24F205O P.IVA: IT02073820223The Conditions and Terms reported here, together with the Order Confirmation, constitute the Contract between PAOLO ANDREA DEANDREA and the Customer for the supply of the Products. The Contract cannot be modified except by prior written agreement or by e-mail. When Customers make a purchase, they undertake to comply with the General Conditions reported here.
2. Management of an OrderTo place an Order, Customers must be of age and be reachable by telephone and via a valid e-mail address. You can place an Order: – by filling out the Order Form (electronic cart) available on the Site paolodeandrea.it; – by contacting us via email and making the payment by bank transfer or other payment systems provided.
As soon as we receive the payment we will contact you to confirm it and we will keep you informed about shipping times and methods.
3. PricesThe sales prices indicated on the Site are generally expressed in euros (€), include taxes and do not include delivery costs unless expressly specified. Delivery costs are clearly indicated and invoiced in the cart at the time of ordering.
4. PaymentsPayment must be made by bank transfer or through the other payment systems available in the purchase form (Paypal, Satispay, etc.) at the time of ordering. For faster order management, in case of bank transfer the Customer can send proof of payment by email to:
deandreap@gmail.com
5. ShippingThe products purchased can be shipped to Italy and all over the world. For shipments to non-EU countries, it is possible that the destination countries require particular customs formalities or duties or other import taxes, which will be paid by the buyer. In this case, it is advisable to contact us before placing the order at the email address deandreap@gmail.com to obtain a precise quote on the shipping methods and costs and to define any customs obligations. The shipment will take place within 3 working days from the payment of the order. Delivery times vary according to the destination countries: approximately 1-3 days in Italy, 3-5 days in the EU and approximately 5 -7 days in the UK, USA and Canada.
Upon shipment, you will immediately receive a confirmation email containing the shipment data: name of the courier, shipment tracking number, expected delivery times. For any information on shipping you can consult the courier tracking page, or write to us directly at the email address:
deandreap@gmail.com
What to do upon delivery: The products are packaged with the utmost care and safety, and are protected by several layers of packaging material.
However, it is advisable to check that the package is intact and does not have any obvious major damage.
In the event of obvious damage, refuse delivery and return the package to the courier. In this case, please inform us promptly by sending an email to deandreap@gmail.com describing what happened within 48 hours of receiving the product.
If for some reason it becomes necessary to send the products back to us, they must be shipped carefully packaged, possibly in the original packaging.
6. Right of withdrawalIf for any reason you are not satisfied with your purchase, you have the right to withdraw and return, and you will receive a full refund of the expense incurred. Sales of products via the Internet are governed by Legislative Decree no. 185 of 22/05/1999 which regulates the subject of distance contracts. To exercise the right of withdrawal, it is necessary to return the items for which you intend to exercise this right within 10 working days of receipt, by sending written communication to the e-mail address:
deandreap@gmail.com
The customer assumes the risk and costs of the return shipment. The product must be packaged with the utmost care. The right of withdrawal lapses if the returned product is not intact, or damaged for reasons other than transport. The cost of the goods shipped will be credited back within 30 working days following the shipment of the goods by the customer and in any case not before receipt of the goods.
For any other clarification or specific information, you can contact us at
deandreap@gmail.com